This post was prompted by the series Todd Defren, Paul Roberts, Lou Hoffman and Steve Farnsworth are doing about communications issues. On Wednesday each has been posting the answer to a critical question relevant to the communications industry. Today, the…

Forrester put out a report this morning that needs to be read by anyone using social media as part of their marketing. While people are still joining social media networks, the amount of content being created — blogs, videos, web…

“Undercover Boss” on CBS is quickly turning into one of my favorite TV programs. The premise, if you haven’t seen it, has an executive go to work in their organization under an assumed identity to see what everyday workers go…

This post was prompted by the series Todd Defren, Paul Roberts, Lou Hoffman and Steve Farnsworth are doing about communications issues. On Wednesday each has been posting the answer to a critical question relevant to the communications industry. Today the…